We keep things simple and family-friendly. There are no long contracts, and we want you to feel comfortable every step of the way. This policy explains how to reschedule or cancel and how refunds work for SpanishJoy, operated by Creavista, Inc.
The short version: reschedule with 24 hours' notice at no charge, your child's first paid lesson is covered by our love-it guarantee, and the Year-Round Membership can be cancelled anytime before it renews. Questions? Email
hola@spanishjoy.com.
Free trial lesson
The trial lesson is free, with no commitment. You can reschedule or cancel it anytime.
Rescheduling a lesson
Need to move a lesson? Just give us at least 24 hours' notice and we'll reschedule it at no charge. Cancellations made with less than 24 hours' notice, or missed lessons with no notice ("no-shows"), may count as a completed lesson. If something urgent comes up, reach out — we're reasonable and we'll do our best to help.
Single lessons
Single lessons are prepaid and can be rescheduled with 24 hours' notice. If you cancel a single lesson you have not yet taken and gave proper notice, you may request a refund or keep it as a credit toward a future lesson.
Multi-lesson packages (7-Week & 3-Month)
- Love-it guarantee: if your child's first paid lesson in a package isn't a joyful fit, let us know within 7 days of that lesson and we'll refund the package in full.
- After the first lesson: you may cancel the remainder of a package at any time. We'll refund the value of your unused lessons, with the lessons already taken charged at our standard single-lesson rate, or you may keep the balance as a credit.
Year-Round Membership
- The membership renews automatically each year. You can cancel anytime before your renewal date to avoid the next charge — the easiest way is to email hola@spanishjoy.com, and we'll confirm.
- If you cancel mid-term, we'll credit or refund the value of your remaining unused lessons for the current year, with lessons already taken charged at our standard single-lesson rate.
- Cancelling stops future renewals; your child can keep any remaining lessons already scheduled in the current term.
How to cancel
Email hola@spanishjoy.com from the address you used to book, and tell us what you'd like to cancel or reschedule. We'll take care of it and confirm by email.
Refund timing
Approved refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
